Data Deletion

1. In short

There are three routes: erase a specific record inside the product, close the whole account, or ask by email when you no longer have access. All of them are described below.

2. Erasing inside the product

Contacts, conversations, deals, tasks, files and connected channels can be erased from the interface itself, by anyone holding delete permission on that module.

Disconnecting a channel stops collection from that channel and removes the stored credentials.

3. Closing the whole account

The workspace owner can request closure under Settings. Closure erases the workspace data, including contacts, conversations, files and channel credentials.

Deletion is permanent. Export whatever you want to keep before confirming.

4. Data coming from a platform login

If you signed in or connected a channel using a platform login, you can revoke that access at any time in that platform's own app settings, and also by disconnecting the channel here.

Once access is revoked, we stop receiving new data from that platform and erase what was stored because of the connection, within the timing in section 7.

To request this in writing, write to socio@sociosai.com with the platform name and the account involved.

5. Requesting by email

If you lost access to the account, or would rather ask in writing, write to socio@sociosai.com stating what you want erased.

We may ask for further information to confirm you are who you say you are. That protects you: without that confirmation, a deletion request becomes a way to destroy someone else's data.

6. What is retained, and why

Some records stay stored even after deletion, for the time required by applicable law or for the time needed for the purpose below:

• Tax and billing records, for the statutory retention period
• Access and security logs, for fraud and abuse investigation
• Data under a legal retention obligation, or needed for ongoing proceedings
• Backup copies, which expire on the normal rotation cycle

Data retained for one of these reasons is restricted to that purpose and does not return to use in the operation.

7. Timing

Deletion you carry out inside the product is immediate in the live system, and leaves the backups on the rotation cycle.

A request sent by email is acknowledged within 5 business days and completed within 30 days, except where applicable law requires a different period.

8. Contact

For any data protection matter, use the privacy channel below.

• socio@sociosai.com