Terms of Use

1. Acceptance of Terms

Welcome to Omni Connect. By accessing or using our multichannel CRM and B2B prospecting platform (the "Service"), you agree to be bound by these Terms of Use (the "Terms"). If you do not agree to any part of these Terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using Omni Connect, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts, and that you are acting on behalf of a company you are authorized to represent.

2. Description of the Service

Omni Connect is a multi-tenant platform that unifies the Acquisition → Service → Management journey and offers:

• B2B prospecting from public sources and importing of your own lists
• Omnichannel inbox (WhatsApp, Instagram, Messenger, Telegram, SMS, Email, and webchat), with channels connected by the customer
• AI assistance (copilot and autonomous service) and knowledge base
• Sales pipeline, contact and deal management
• Sending of multichannel campaigns and sequences, with anti-abuse rules

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without prior notice.

3. Accounts and Workspaces

To use the Service you create an account and one or more workspaces. You are responsible for:

• Maintaining the confidentiality of your credentials and API keys
• All activities carried out in your account and your workspaces
• Managing the access of the members you invite and the permissions assigned
• Notifying us immediately of any unauthorized use
• Providing accurate, current, and complete information at registration

We will not be liable for any loss or damage arising from your failure to comply with these obligations.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service to:

• Send spam, unsolicited messages, or bulk communications that violate applicable laws or the terms of the messaging platforms
• Violate any applicable federal, state, municipal, or international law
• Harass, abuse, threaten, or incite violence against any person or group
• Collect or process personal data without an adequate legal basis
• Overload, damage, or disable our infrastructure
• Attempt to gain unauthorized access to any part of the Service or to other workspaces
• Resell or redistribute the Service without our express authorization

5. Compliance with Communication Laws

When using the Service to send communications, you are solely responsible for complying with the laws and regulations that apply to you and to your recipients, including but not limited to:

• The data protection laws of each country your recipients are in
• The commercial communication and direct marketing laws that reach your sending
• The rules of WhatsApp Business and of any other messaging platform you connect

Omni Connect is not responsible for improper use of the platform or for users failing to comply with those rules. You must honour opt-out requests and hold a legal basis for every communication.

6. Prospecting Data and Controller Role

The lead data you collect through the prospecting features or import into the platform is processed by us on your behalf. For this data, you are the controller and Omni Connect acts as the operator.

You are responsible for ensuring that you have a legal basis for the processing (for example, legitimate interest in public business data in a B2B context) and for handling data subject requests relating to this data.

7. Plans and Payments

Omni Connect offers different subscription plans. By subscribing to a paid plan, you agree that:

• Payments are charged at the beginning of each billing cycle
• Subscriptions renew automatically unless cancelled
• You may cancel at any time in your account settings
• There is no refund for partial usage periods, except as required by law
• We may change prices upon 30 days' prior notice

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of SOCIOS A.I USA LLC and its licensors, protected by the intellectual property laws of Brazil and other countries.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor reverse engineer or attempt to extract the source code, except where expressly permitted by law.

9. User Content

You retain all rights to the content you submit, post, or display on the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process that content solely to provide the Service.

You represent and warrant that the content is yours or that you have the right to use it, and that its publication does not violate the privacy, image, intellectual property, or other rights of third parties.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We do not warrant that the Service will meet all of your requirements, will be uninterrupted, secure, or error-free, or that the results obtained will be accurate or reliable.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIOS A.I USA LLC, its partners, officers, employees, and suppliers will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.

Our total liability for all claims related to the Service will not exceed the amount you paid to Omni Connect in the 12 months preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless SOCIOS A.I USA LLC and its licensors, employees, agents, and officers from any claims, damages, obligations, losses, costs, or expenses arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of third-party rights; (d) the content or communications you send through the Service.

13. Governing Law and Venue

This section sets out which law governs these Terms and where disputes are heard.

These Terms are governed by and construed in accordance with the laws of State of Florida, United States, without regard to its conflict of law rules.

The courts of Orange County, Florida are the agreed venue for disputes arising from these Terms.

Nothing in this section removes any protection that the law of your country of residence grants you on a mandatory basis, nor the right to bring proceedings in the venue that law provides.

14. Termination

We may suspend or terminate your account and access to the Service immediately, without prior notice, if you violate these Terms or the law.

Upon termination, your right to use the Service ceases immediately. You may terminate your account at any time by discontinuing use or by contacting us. The retention and deletion of data after termination follow our Privacy Policy.

15. Changes to the Terms

We may modify or replace these Terms at any time. For material changes, we will seek to give at least 30 days' prior notice. Continued use of the Service after the changes take effect means acceptance of the new Terms.

16. Contact

If you have questions about these Terms, please contact:

• SOCIOS A.I USA LLC
• Email: socio@sociosai.com
• Address: 7550 Futures Drive, Suite 204, Orlando, FL 32819, United States