Refund Policy

1. What this policy covers

This policy describes when we refund amounts paid for a Omni Connect subscription and how to request it. It is our commercial policy, and it does not replace rights that the law applicable in your country grants you.

Where local law grants a cooling-off period longer than the one described here, the longer period applies.

2. Cooling-off period (7 days)

Within the first 7 days counted from the first charge, you can cancel and receive the full amount back. No reason is required, and it does not matter whether you used the product during that period.

3. Satisfaction guarantee (14 days)

Beyond the period above, we offer a 14-day satisfaction guarantee on the first paid cycle as a matter of our own policy. If the tool did not solve what you expected, write to us within that window and we return the value of the cycle.

The satisfaction guarantee applies once per customer.

4. Renewals and cancellation

You can cancel the subscription at any time, from your own account, with no notice period and without talking to anyone.

On cancellation, access continues to the end of the period already paid for. We do not refund a cycle in progress pro rata outside the windows in sections 2 and 3.

5. When we refund regardless of the window

There are situations where the fault is ours, and in those the window does not matter. We refund in full or in part, as appropriate:

• Material unavailability of the service during the billed period
• Duplicate charge
• A charge raised after cancellation
• A plan feature that stopped working and was not restored within a reasonable time

6. What is not refundable

• AI credits already consumed, because they cost money upstream at the moment of use
• Cycles closed more than 14 days ago
• Accounts terminated for breach of the Acceptable Use Policy
• Professional services already delivered, such as assisted migration or training

7. How to request

Request it from your own account, under Settings, using the cancel-with-refund option. The request is recorded with date and time.

Write to socio@sociosai.com if you would rather handle it by email, or if account access is unavailable.

8. Timing and method of return

The refund is returned through the same payment method used for the purchase. We request the return within 5 business days of the request; how long it takes to appear on your statement depends on the card issuer or payment method.

Payments are handled by a PCI DSS certified processor. We do not store your card number.

9. Payment disputes

If you do not recognise a charge, talk to us before opening a dispute with your card issuer. Most cases are resolved within hours and without paperwork.

A dispute opened directly with the bank may suspend the account until the processor concludes its analysis.

10. Changes to this policy

We may change this policy. The version in force is always the one published on this page, with the update date at the top. Changes do not apply retroactively to a refund request already open.